FUTURE NOW RX NOTICE OF PRIVACY PRACTICES
Effective Date: April, 2025
Future Now Rx, LLC (“Future Now Rx,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website, mobile applications, and related services (collectively, the “Platform”).
Clinical healthcare services accessed through the Platform are provided by Life and Destiny Health and its affiliated licensed healthcare providers (collectively, the “Practice”). The Practice maintains separate medical records and is subject to applicable healthcare privacy laws, including HIPAA.
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IMPORTANT NOTICE REGARDING MEDICAL INFORMATION
Future Now Rx provides administrative, technology, and support services. We do not provide medical care.
Medical services are provided by the Practice. Protected Health Information (“PHI”) created in connection with clinical care is governed by:
- The Practice’s Notice of Privacy Practices
- The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)
- Applicable state healthcare privacy laws
To the extent Future Now Rx receives PHI in its role as a business associate to the Practice, such information is handled in accordance with HIPAA and applicable Business Associate Agreements.
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INFORMATION WE COLLECT
We may collect the following categories of information:
A. Personal Information
- Full name
- Date of birth
- Address
- Email address
- Phone number
- Government identification (if required)
- Insurance information
B. Health-Related Information
When you seek services, you may provide:
- Medical history
- Symptoms and health questionnaires
- Medication information
- Lab results
- Payment and billing data
Health-related information may constitute PHI when maintained by the Practice.
C. Device and Usage Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Usage activity on the Platform
- Cookies and tracking technologies
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HOW WE USE INFORMATION
We may use collected information to:
- Provide and operate the Platform
- Facilitate telehealth appointments
- Coordinate with the Practice
- Process payments
- Verify identity
- Improve user experience
- Comply with legal and regulatory obligations
- Detect fraud and maintain platform security
The Practice may use PHI for treatment, payment, and healthcare operations in accordance with HIPAA.
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HOW WE DISCLOSE INFORMATION
We may disclose information:
A. To Healthcare Providers
To facilitate medical care provided by the Practice.
B. To Service Providers
Including payment processors, IT vendors, hosting providers, customer support providers, and analytics partners.
C. As Required by Law
Including compliance with subpoenas, court orders, regulatory authorities, or public health reporting requirements.
D. Business Transfers
In connection with mergers, acquisitions, restructuring, financing, or asset sales, subject to appropriate confidentiality safeguards.
We do not sell personal information.
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HIPAA AND PROTECTED HEALTH INFORMATION
If you receive healthcare services, your medical information is subject to HIPAA.
Future Now Rx may act as a Business Associate of the Practice and will:
- Use PHI only as permitted by contract
- Implement administrative, physical, and technical safeguards
- Report security incidents as required by law
For details about your healthcare privacy rights, please refer to the Practice’s Notice of Privacy Practices.
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DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no internet transmission or storage system can be guaranteed to be 100% secure.
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DATA RETENTION
We retain information for as long as necessary to:
- Provide services
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Medical records are retained by the Practice in accordance with applicable state and federal laws.
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COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
- Improve Platform functionality
- Analyze usage patterns
- Enhance user experience
You may adjust browser settings to decline cookies, but certain features may not function properly.
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YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have rights including:
- Access to personal information
- Correction of inaccurate information
- Deletion (subject to legal exceptions)
- Opt-out of certain data processing activities
To exercise applicable rights, contact us at:
Future Now Rx, LLC
390 West St., Ste. 3 Mansfield, MA 02048463-500-1688
Healthcare-related requests concerning medical records should be directed to the Practice.
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MINORS
The Platform is not intended for individuals under 18 unless accessed by a parent or legal guardian with authority to consent to care.
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THIRD-PARTY LINKS
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
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CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
Continued use of the Platform after changes constitutes acceptance of the updated policy.
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CONTACT INFORMATION
Future Now Rx, LLC
390 West St., Ste. 3 Mansfield, MA 02048463-500-1688
For medical privacy concerns, please contact Life and Destiny Health directly through the contact information provided in its Notice of Privacy Practices.